Undergraduate studies - Economics and Tourism

COURSE CODE	COURSE TITLE	ECTS
OMH3	Operational Management in Hotels	7

Basic info

Undergraduate

3rd

Obligatory

Hotel Management

Summer

Serbian

Course description

Definition of operational management in hotels; Organizational structure of hotels; Front desk; Procurement and warehouse management; Room management; Food and beverage management; Housekeeping management; Technical maintenance in hotels; Crisis management in hotels; Ecological standards in hotels; Financial control; IT management in hotels.

References

1. Rutherford D.G., O'Falon, M.J., Hotel Management and Operations, WILEY, 2007.
2. Georgi, G., Menadžment hotelskih preduzeća, VTŠ, Beograd, 2014.

Classes per week

3+2

Grading (max. points 100)